Frequently asked questions
How long does delivery take?
Shipments are generally delivered within 3 to 7 business days (Monday through Saturday) following dispatch. The complete transit time from the moment you place your order is typically 4 to 9 business days.
As soon as your package has been sent, a tracking number will be emailed to you.
Shipping Policy
What is your return policy?
You may return items within 60 days of delivery, provided they are unworn, unwashed, and in their original state.
Return shipping costs are the responsibility of the customer. To start a return, please contact us at support@louloria.com
What is Louloria
Louloria is a modern fashion brand inspired by British simplicity. We believe in working with care by growing collections step by step, listening to our audience, and building a brand that prizes transparency.
Read more about us on our About us page.
If you have any questions or would like to get in touch, you can contact us at support@louloria.com
Do you ship internationally?
We presently only ship within United Kingdom, to guarantee the best possible local shopping experience. We will inform our customers the moment we broaden our delivery regions.
Do you offer free delivery?
Yes, we provide free standard shipping on all orders, with no minimum spend necessary. Your package will be delivered straight to you at no additional expense.
How long does it take to receive a refund?
Once your return has been received and accepted, your refund will be issued within 7 business days. Depending on your financial institution, it may take a few extra days for the credit to appear in your account.
Are my personal details and payment information secure?
Your privacy and security are top priorities for us at Louloria. We rely on encrypted payment processing, and we never store your personal financial details.
We handle personal data in accordance with our Privacy Policy and Payment Policy
Which payment methods do you accept?
We accept payments through Visa, Mastercard, American Express, and Maestro, in addition to Shop Pay, Apple Pay, and Google Pay. All transactions are fully encrypted and securely processed.
Do you still need help?
Absolutely! We are here to assist. Simply reach out to us at support@louloria.com,
Company Information
Company name: Louloria
Address: 21 St Andrew's Rd, London W7 2NX, UK
Email: support@louloria.com
Customer Service Availability
Monday to Friday: 8:00 - 17:00
Saturday to Sunday: 9:00 - 16:00
We usually respond to messages within 12 hours.
